BIGWICKS.CO.UK PRIVACY POLICY

LAST UPDATED: 8 December 2025

This Privacy Policy explains how Bigwicks Limited ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website https://www.bigwicks.co.uk, create an account, or purchase goods from us.

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. WHO WE ARE

Data Controller:
Bigwicks Limited
46 Market Street
Barnsley
South Yorkshire
S70 1SN
United Kingdom

Email: customerservice@bigwicks.co.uk
Telephone: 01226 785578

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2. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

• Name and title
• Billing and delivery addresses
• Email address and telephone number
• Account login details (For this website ONLY)
• Order and transaction history
• IP address, browser type, device information
• Website usage data and interaction data
• Marketing preferences

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3. HOW AND WHY WE USE YOUR DATA (LAWFUL BASIS)

We only process your personal data where we have a lawful basis to do so:

• Contract: To process orders, take payment, deliver goods, manage returns, refunds, and customer accounts.
• Legal obligation: To comply with accounting, tax, fraud prevention, and consumer law requirements.
• Legitimate interests: To improve our website, prevent fraud, ensure network security, and understand how customers use our services.
• Consent: For marketing communications and non-essential cookies, where you have chosen to opt in.

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4. MARKETING COMMUNICATIONS

We may send you marketing communications about our products and offers where:

• You have actively opted in, or
• You are an existing customer and we are relying on the soft opt-in permitted under UK law.

You have the right to object to marketing at any time. You can unsubscribe by:

• Using the unsubscribe link in our emails
• Updating your account preferences
• Contacting us directly

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5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to ensure our website functions correctly and to understand how visitors use our site.

Types of cookies we use:

• Strictly necessary cookies: Required for core site functionality such as checkout and account login.
• Analytics cookies: Help us understand how visitors interact with the website (e.g. Google Analytics).
• Advertising cookies: Used for remarketing and targeted advertising via Google Ads.

Non-essential cookies are only set with your consent, which you can manage via our cookie banner and preferences tool.

You may also adjust your browser settings to refuse cookies, though this may affect website functionality.

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6. GOOGLE ANALYTICS & ADVERTISING

We use Google Analytics to analyse website usage. This data is pseudonymised and used to improve performance and customer experience.

We also use Google Ads remarketing features to show relevant advertisements across the internet. These cookies track interactions with our website but do not directly identify you.

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7. SHARING YOUR DATA

We do not sell your personal data. We may share your data with trusted third parties where necessary, including:

• Payment processors (e.g. card payment providers, Klarna)
• Courier and delivery services
• Website hosting and infrastructure providers
• Email and marketing service providers
• Analytics and advertising platforms

All third parties are required to process your data securely and in accordance with data protection law.

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8. DATA RETENTION

We retain personal data only for as long as necessary:

• Order and transaction data: up to 6 years (legal and accounting requirements)
• Customer account data: until the account is deleted
• Marketing data: until consent is withdrawn

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9. YOUR DATA PROTECTION RIGHTS

You have the following rights under UK GDPR:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
https://www.ico.org.uk

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10. ACCOUNT DELETION

You may delete your account at any time:

• Log in and visit My Account → Privacy Tools → Delete My Data

If you no longer have access to your account, you may request deletion by contacting us directly.

Please note: Account deletion is permanent and cannot be undone.

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11. SECURITY

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

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12. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

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13. CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children.

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14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

Privacy Policy Version: V081225.1.0 DH