Delivery Information and Pricing

Delivery Information

Delivery Charges

Bigwicks and COVID-19 - Frequently Asked Questions (Click for Info...)

DELIVERY PARNTER

DELIVERY SERVICE

PRICE

Royal Mail

STANDARD DELIVERY

Royal Mail 48hr Tracked (2-3 Days)

£2.99

FREE FOR ORDERS OVER £30

Royal Mail

NEXT DAY DELIVERY

Royal Mail 24hr Tracked (Next Day)

£3.99

DPD

NEXT DAY DELIVERY
(Enhanced service see below for details)
(COMING SOON)

DPD Tracked Next Day

DPD Tracked Next Day - Channel Isalnds

DPD Tracked Next Day - Northern Ireland

DPD Tracked Next Day - Isle of Wight

£5.40

£26.00

£18.75

£10.40

INTERNATIONAL ORDERS

Royal Mail

International Destinations *

Royal Mail International Tracked
(3-7 Days)

* Due to Brexit and the increased costs and customs issues we currently only ship to the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Norway, Hungary, Ireland, Netherlands, Portugal, Spain, Sweden.

£9.99

PLEASE NOTE:

  1. Our shopping system will show the correct shipping charge options based on your location prior to commiting to any purchase.

  2. Delivery times are estimates and are dependant on your location.

  3. We are unable to ship any liquid products or Maison Berger Products to International destinations. UK customers only. Any International orders placed will be cancelled and a full refund applied. Apologies for any inconvenience this may cause.

  4. Selected items in our catalogue qualify for Free Shipping regardles of the cost of the item. To enable free shipping you must use coupon code 'FREESHIP' on the final stage of checkout. Shipping charges will only be removed if the coupon code is used.

Dispatch/Delivery Times

Royal Mail 24 and 48hr Service: Tracked
  • All orders received before 3:00pm will be dispatched the same day. (4:00pm for express Royal Mail 24hr Next Day orders)
  • If the service you choose is Royal Mail 24hr Tracked or DPD Next Day you will receive your order the next working day (your order must be placed before 4:00pm).
  • Royal Mail 48hr Tracked will be delivered within 2-3 working days.
  • Orders received after 3:00pm (4:00pm for Next Day orders) will ship the next working day.
  • Orders received after 3:00pm (4:00pm for Next Day orders) on Friday and over the weekend will be dispatched first collection on Monday. (does not include Bank Holidays)
  • Delivery to an alternate address is available, you can store multipul addesses in your Bigwicks account. (alternate delivery addresses must be within the same country as the billing address)
DPD Next Day: Predict and Follow - COMING SOON

If you choose DPD Next Day as your delivery option you will receive the following services

  • One hour delivery window, notified by SMS and email, so you don't have to wait in all day. 
  • Watch the progress of your delivery on a real-time map, all the way down to a final 15 minute timeslot.
  • If you wish to reschedule, you can:
    • Select an alternative delivery date
    • Opt for delivery to a nominated neighbour
    • Have the parcel left in a specified safe place
    • Collect the parcel from your local DPD Pickup Shop
    • Upgrade delivery to before 10:30, before 12, afternoon or a Saturday or Sunday

If you have not received your delivery within 10 working days (2 weeks), please click here to contact us.

COVID-19: Please note:

  • Royal Mail and DPD deliveries across the United Kingdom are not effected, though delays may occur.
  • Our delivery partners Royal Mail and DPD are now delivering parcels contact free.
  • We cannot guarantee next day delivery during the pandemic, however in most cases your order will be delivered the next working day. 
  • International destinations maybe effected depending on your location, please check the governmental website in your country.

 


Packaging we use.

All orders are packed in suitable single or double walled cardboard materials for each specific item.

To keep the cost of our Post & Packing charges to a minimum, we re-cycle packaging materials wherever possible and pass the saving on to you our valued customer. At Bigwicks.co.uk we care about our impact on the environment.

 


Delivery Problems.

If no-one is available to accept your order when we try to deliver a card will be left by Royal Mail or DPD. If Royal Mail attempted a delivery and left a card, you will be able to collect your item from your local post office at your convenience.

If DPD attempted a delivery they will try again and/or send you a message to reshedule the delivery. Simply follow the instructions on the card. If the item is not collected within 21 days it will be returned to us. If you wish to have it redelivered, you will have to contact us to arrange this.

It is advisable to have orders delivered to a work address wherever possible, especially if you know you are going to be unavailable to receive your order at a home address. For more information please see our terms of sale.