Bigwicks and COVID-19

Frequent Questions about Orders, Deliveries, and the COVID-19 Virus

We want to make sure our customers can get the items they need, when they need them.

As COVID-19 has spread, we've recently seen an increase in people shopping online which has had an impact on how we serve our customers, but we are working around the clock to ensure availability of our products, and to continue to bring on additional capacity to deliver customer orders.

For information and advice on COVID-19, please refer to the latest updates from the UK Government.

Frequently Asked Questions

  1. Can I place an order?
    Yes, Bigwicks continues to serve customers. When entering a delivery address, be aware that companies and businesses may be closed and unable to receive parcels. 

  2. Are delivery times affected?
    We ship our orders via Royal Mail or DPD, deliveries across the United Kingdom are not effected, though delays may occur.
    We cannot guarantee next day delivery during the pandemic, however in most cases your order will be delivered the next working day. 
    International destinations maybe effected depending on your location, please check the governmental website in your country.

  3. How do i accept my delivery?
    Your order will be delivered following Royal Mail delivery guidelines. Your order will be placed at your door step before knocking on your door. They we will then step aside to a safe distance while you retrieve your item. International deliveries may follow a different method of delivery, please check your countries postal service for more information.
    1. DPD Service Information - Click for info
    2. Royal Mail Service Information - Click for info

  4. Is it possible to return items?
    Yes, you can continue to return items. Please return any faulty/unwanted items to Bigwicks, 46 Market Street, Barnsley, South Yorkshire, S70 1SN

  5. Is it safe to receive a package from any area where COVID-19 has been reported?
    The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. You can find the latest information on COVID-19 on the information pages of the UK Government.

Get help, please do not hesitate to contact us for further information