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Returns & Refunds

Returns & Refunds

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. The customer is responsible for cost of postage of returned items. We would advise to obtain proof of postage. DO NOT return any items before contacting us.

Please contact us within 7 days of placing your order. Refunds will be credited to your original method of payment of the cost of the item.

Damaged Items : Claim Procedure

Claims for items damaged on delivery must be made within 7 days of receipt of the package.

  • Contact us via the contact us link at the bottom of the website to let us know about the damaged item or email us at customerservice@www.bigwicks.co.uk.
  • Do not return the item without us advising you to do so.
  • Please keep all the original packaging.
  • Do not dispose of the item unless we instruct you to do so as we often need a photograph of the item to claim against the carrier, or we might ask you to return the item to us at our expense.


46 Market Street
South Yorkshire
S70 1SN 
T: 01226 785578

Our full terms and conditions can be viewed here.